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“I opened a Barclays Premier Offshore account a few...”

written by Horoliger on 08/12/2005

Good Points
Decent interest rates, and lots of product offerings.

Bad Points
Incredibly poor service, highly unresponsive!!

General Comments
I opened a Barclays Premier Offshore account a few months ago. The Premier offering gives you access to a 'dedicated account manager'.



I wanted to buy a house in the UK (living here now), and after seeing something I like - tried to contact the bank to get access to my money, and learn about mortgage offerings.



It took MORE THAN ONE WEEK to get to speak to anyone in the Isle of Man (where they are based). They were utterly and completely unresponsive. This led to me losing the house I was trying to buy. When I tried to complain afterwards to the head of their offshore Premier - I got a form letter in response.



I had a significant sum on deposit with them - less than the £1m required for private banking, but still a lot by any standard. This didn't seem to make the slightest difference to them. I would have received better service walking into any High Street bank.



I am now actively looking for a new bank. I STRONGLY suggest banking elsewhere - HSBC, Natwest, or other if you are looking for offshore banking services. Barclays seems to be going through a lot of internal turmoil recently, and this is now seriously affecting service levels.



All the product offerings in the world are meaningless, if you can get any sort of response in more than a week.

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