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“Never take them by their word”

Written on: 20/01/2017 by John2017 (1 review written)

Never take them by their word

We were deceived to enter into a 5-year business broadband contract, which was a regret. They have almost paralysed our business as an eLearning company without an erratic internet connection.

Do not be fooled by their 4-hour fault resolution as that also was a ruse. They would never in this lifetime resolve any fault within 4 hours. We requested for cancellation, but they threatened us with a £770 punitive fine for opting to end their broadband contract.

They provide conflicting information and be transferring you from one person to the other. Calling Chess to report faults and inability to use the internet is now our Office Manager's full-time job now.

Avoid them this company by all means. There are other organisations out there with reasonable price and with better service.