Report Abuse

Report this review to the Review Centre Team

Here at Review Centre we work hard to make sure we are the best place on the internet for honest, unbiased consumer reviews - we are grateful for your help in keeping us that way!

5857987

Why are you reporting this review?

If you represent this business why not claim your page by creating a Free Business Account where you will receive improved review monitoring functionality.


★★★★★

“It's a lot easier to moan....”

written by Magibaz on 19/01/2017

When I dropped my Galaxy S7 Edge and broke the screen, I contacted my insurers regarding its repair. They notified me that SBE Ltd, Ashford. Kent were the people to whom I would be sending my phone for repair. I then read a lot of online reviews, and it was with some trepidation that I packed my phone off, as many reviews were some of the worst I have ever read.
The item was with the firm mid-morning on the 9th January, the day I went in to hospital for a total knee replacement, with notification that they would aim to dispatch it back within 3 days. Still wary from the tone of all the reviews, I was wondering what could happen? would it be lost? Would the new face be of a different colour? Would it be scratched? - I'd only owned it 6 weeks!
Anyway over the next few days, my mind was kept busy with other, more pressing matters. I was released from hospital about 60 hours after admission.
Upon return home, (Thursday) I did start to think about checking my e-mails in case all/any of the imagined disasters happened, and decided that I'd wait until it was about time for more pain relief, so that I could be in the right frame of mood to cope with any phone calls I would be making to the firm.
However, Friday mid morning, before I could check, I answered the door to find the delivery boy handing me back my phone. Upon opening the package I discovered that it was repaired, to a 'like new' standard, there were no scratches and it was the correct colour! I started it up, re-installed all the data I had been asked to back up before I handed it in, and away we went.
I was more than pleased about the service, quality of repair and turnaround time from this company. I can only assume then, that all the negative reviews stood out because, people like me, who had received The Best service, just couldn't be bothered to write and thank those concerned. It is easier to write and moan, than write and say, 'Thank You, you did a really wonderful job!'. But, we need to, or we'll all start sounding like Donald Trump, doing nothing but criticise.

Again, THANK YOU. 

Was this review helpful? 1 1