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“AVOID AT ALL COSTS”

written by Hanah1945 on 14/01/2017

I am beyond thankful that I never got involved with this company. I had a representative come into my shop who asked if I wanted a FREE trial to test out their water machines. He assured me it wouldn't cost me a thing and that if I wasn't interested they would simply take the machine back. Fair enough I thought, and they brought me a machine. A week later he came back and asked "Any good?" I responded with it simply didn't really get used so isn't really needed. So he arranged for a collection which was prompt, someone came, collected it, that was that. I have then since received an invoice, wait for this - an invoice telling me that everything is free, because of course it was a free trial, however they're charging me for the piece of paper they've sent me. A paper billing fee of £1.75. They have added on VAT so are claiming that I owe them £2.22. I owe £2.22 for the piece of paper that didn't actually tell me anything. They are now constantly harassing me sending me letter after letter demanding this £2.22 and are now claiming they will be getting a debt recovery agency involved due to "my account" being overdue. Said account that shouldn't have even been created as I was having a free trial. Absolutely ridiculous company. Please just don't even entertain them. If they come into your establishment ask them to promptly leave because they're an absolute waste of time.