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“do not buy a caravan on this site”

written by philcooke63 on 07/01/2017

We purchased a caravan in October 2015 we were promised deep cleans repairs all to be done before we took over the caravan it didnt happen.
Then 1 month before season started we were sent a very long list of repairs that had to be done before we could let the van out on thier easy let scheme.
The letter that came didnt even have our name on it just to the owners of pitch 85.
We complained to the management including the general manager they did agree to do the repairs free of charge after a lot of haggling.
But it took months for them to do promising this and that eventually they were complete in the June of 2016.
The easy let system was rubbish you couldnt go on to thier web site to see what bookings they had for you also you couldnt go into your account to see how much money was in there from the lets you only had a statement at the end of the season in October.
Everytime we went to stay there we always spent most of the time cleaning the caravan this was supposed to have been done by them also stuff would go missing that we put in like extra coat hangers in wardrobes for guests these were taken out by them classed as health and safety risk plus mats on bathroom floor same reason never got them back.
the final straw came when we took our grandchildren for August Bank holiday only to find it had been double booked by them but so say that couldnt happen but it did we ended up going back home as the site was fully booked.
So after that we decided to sell the caravan we advertised it on various sites and asked them to sell it as well.
In the end we asked them to sell to a dealer which they did for £4500 by the time we had money for the lets added to that we had to take a loan out to cover the rest of the money to pay back to the loan company.
I made about 40 phone calls to them in the final days to make sure that the money had been paid to the loan company to clear the debt they did not return my calls at any given time it was always me ringing them to find out in the end i phone head office to sort it out myself.
so if your thinking of buying a caravan from Carmarthen bay Kidwelly DONT