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“Just Gets Worse”

written by BogAArt on 27/12/2016

Apparently, Windows 10 caught AOL by surprise because the AOL software isn't compatible with a 64 bit OS. Problems are chronic. Can't sign on. AOL not responding. Constant stalling and buffering. Program freezes. Requires repeated use of Task Manager to get out of AOL, or repeated computer restarts. Call tech services, and they're all off-shore. Primary solution to all issues, no matter what you call in for, is to uninstall and reinstall software. If that doesn't solve the problem--and it never solves the problem--you call back and the next tech tells you that the last reinstall was not done properly or that the software was corrupted. Solution? Uninstall and reinstall AOL software. If you're lucky, the tech won't cut you off, drop your call, or tell you that he's done the best he can and if you still have problems, well, that's just too bad, it's your problem, not his. New BETA software installed today. Well, already I've received messages that AOL software has encountered a problem and has stopped working. Worse, many of the features, including the ability to block pop ups and other privacy features DON'T WORK. I chose AOL several years ago because it was easy to use and had several features that I liked. In addition, AOL offers several perks that have appeal or value. So, for a while, I thought that if they would resolve all the issues, it would be worth staying on. But not only does the "new, improved" AOL software still have performance issues, it appears that they threw together a program that does only the basics but is incomplete and inadequate. I've been complaining to AOL folks for months now and THEY JUST DON'T CARE. For a long time I gave them credit for trying to sweeten the deal by offering various perks that might be costly if you had to buy them a la carte, but in the end, is anything worth the aggravation? If the folks at AOL don't care about product quality, and if they definitely don't care about customer service, why should anybody care about AOL? I mean, if everybody else on earth has kept up with technology such as Windows 10, what excuse has AOL for being so far behind? As I said, THEY JUST DON'T CARE.