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“Refurbished or Not?”

Written on: 22/12/2016

I ordered an A2 refurbished HP Envy with SSD. There are no serviceable parts in these devices so they need to:
1. Clean; 2. Function check and repair if necessary, 3. Reset the operating system. Laptops direct failed on 2 of 3. The laptop was grubby, didn't charge correctly had a faulty battery and on return and examination, was told it had a motherboard fault and wouldn't be returned. I would say it's reasonably safe to assume refurbished meant stick it in a box and send it out.
Following this customer service was awful, incompetent and frustrating. Fortunately they're a Google certified company and when I dealt with them through Google they responded.
I will never purchase from or recommend this company.

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