written by Lennona465 on 14/12/2016
We had our Scaleout installed 3 years ago following a major refurbishment of my property which included a completely new plumbing & heating system / pipework etc. We did so at the suggestion of our plumber as my wife was opposed to the traditional type of water softener which previously she had found to make the water too slimey. We understood that it was a 4-star rather than a 5-star solution but went ahead anyway and have been pretty pleased with it, although we too have noticed some (not too much) flaky limescale in the kettle and just a little limescale on our taps. We have no problem with our WC water and certainly no pink residue as mentioned by others. Nothing excessive that can't be easily cleaned with a spray limescale remover.
The fact that I don't have to keep on buying and adding salt to the system is a plus. However, there is an ongoing cost in replacing the post filter and more importantly replacing the resin every 3 years (ours is a very hard water area). We were not made aware of the cost of the resin replacement kit which is currently £237.60 inc. VAT for the DIY kit and this has come as a shock and the price seems extortionate. I have been unable to find any information as to what is so special about this resin in comparison with other packs of resin that can be obtained far more cheaply for other similar types of system. Is anyone out there able to explain this?