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“tried to book terramar in jan 09 for late feb 09 thru...”

written by on 29/11/2009

tried to book terramar in jan 09 for late feb 09 thru thomas cook to celebrate our 30th wedding anniversary.

told that terramar was not available but semiramis was.

we did not want semiramis so asked when next available dates were for terramar. July and nov was answer. Didn't fancy july as too hot then, so plumped for mid nov which coincided with my wifes birthday.

One week before hol due to start, we got letter from thomas cook saying "due to excessive demand for the terramar" they were transferring us to the semiramis and this would happen if they didn't hear from us.

Needless to say I contacted them and cancelled and should be getting a full refund, although now 3 weeks after have still not received it.

So it appears that thomas cook are happy to take your money under false pretences knowing full well that the terramar is already fully booked, then hope to transfer you at the last minute to their bigger, and obviously not full, inferior boat.

Moral of this story is "DON'T JUST BOOK IT, THOMAS CROOK IT!"

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