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“I have ordered jacket from gear-zone web. Web is...”

Written on: 04/09/2010

I have ordered jacket from gear-zone web. Web is really easy to navigate and prices seem to be very good value for money, but.. After the order I have never received email confirmation, 10 days later still noting and no sight of the parcel either. Phoned them early in the morning (9-10) to sort it out, polite lady on the phone told me that order ref I had doesnt match m address or name and that she cant actually see my order said she will have look on system and call me back asap. Waited till after 15:00, as noone called me back, and called again and same lady told me she is busy and she will call me back:/ Called back arond 17:00 and told me that she cant find it and she will leave it for somoone else to sort 1st thing in the morning following day. 11:00 following day still no call. I called myself just to be told by another person that online systems has errors and the product i wanted is out of stock and my order has been cancelled- HOW NICE OF THEM TO LET ME KNOW:/ So I dont think will order from them again.

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