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“Still in business? Calls get cut off, no response to...”

written by Tina_Russell on 08/12/2016

I bought a pair of Colt Ryder Muckboots for my family to give to me Christmas 2015. They were expensive but having had another pair for 3 years I considered them a sound investment.Having used Mailspeed Marine before for various items and a pair of Dublin boots they were my supplier of choice.
The Colt Ryder boots were worn for about 3 months. When the weather warmed and the mud dried up, I switched to my Dublins.
There was lots of rain around October and massive flooding in Maidenhead. I pulled them on and had to walk through a large puddle and was surprised that one of my feet got wet. On inspection I found that one of the boots had split along the back heel.
Mailspeed Marine were impossible to get hold of. They only seem to answer calls if you are placing an order so BUYERS PLEASE BEWARE. Calls ring then promptly get cut off and emails go unanswered. I did talk to someone who said return the boots but surprise, surprise they haven't been replaced nor any contact made.
Good customer service is a must these days. Mailspeed Marine doesn't have this courtesy. I do wonder sometimes if they are even really still in business or if they are taking orders knowing that they have no way of honouring any guarantee.
I hope they read this. Sorry for the rant but I feel really aggrieved.