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“Horrible Experience”

written by on 08/12/2016

OMG!! Where do I start?
I ordered my dress mid November 2016 with intentions of wearing it to an event on December 9, 2016. I received the dress on November 28, 2016, i was so excited! When I went to zip the dress down the zipper malfunctioned and would not budge. I contacted customer service on November 29 and they assured me that another would be shipped overnight on December 6, 2016 (when the designer made another in my size). December 7, no dress! So I email customer service and they tell me that it won't be shipped until December 8 because the customer service agent didn't see my response email. I then speak with a supervisor 2 seconds later and she advised that there is no replacement available. You didn't know that on Monday??? An email updating me on the status would've been nice.
Now I have to scramble to find a dress before tomorrow at 12:00 pm, but don't have the time.
I have never had an experience like this before....maybe it was just my luck :(
Good Luck!

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