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“Incorrect Info Provided While Taking the Insurance...”

Written on: 06/12/2016 by RK_1702 (1 review written)

AXA charged me exorbitant premium on travel insurance, which I happily paid, because I was under the impression that they have a customer friendly refund policy just in case the trip is cancelled for whatever reasons.

Now since my trip really got cancelled, within 3 days of me taking the policy, I contacted AXA customer services and to my surprise, they now come up with some new excuses of not paying back even a penny! They say that they will refund ONLY if visa is refused, while if as an end customer, you read the general conditions, it makes you feel that you will paid in full, if you claim refund within 14 days of taking the insurance and before the coverage starts.

Aweful customer service....NEVER GO WITH AXA!

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