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“Awful home emergency experience!”

Written on: 06/12/2016 by pfWoods226 (1 review written)

Taken 4 hours to get through the EMERGENCY line to be told that I'm reporting too late in a day so some one will come the next day. Spend the day waiting at home only to be told engineer has attended but no one was at the property! No one rang the bell and no one has called me! Reported to complaints manager only to be told the same thing over and over again: the engineer has been and is not coming back! No apology whatsoever horrible responses to complaint. Over 24 hrs with leaking boiler no heating or hot water and I am told someone will come tomorrow and I'll left wondering if they will ring my door belll this time! Worst experience ever! Not worth your time or money! Just to stress out that is the emergency response - if that's the best they can do...

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