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“Missing Refund”

written by CTLacking on 05/12/2016

No call from Gloucester staff, on two occasions, notifying me orders had arrived. Had to phone to find out of they had arrived myself. Shoes were far too small or far too big when tried on at home. Returned items to store in October and was told would received full refund; still awaiting refund two months later and have had to go through long-winded refund investigation process. In meantime bombarded with emails advertising goods to buy - won't be buying from Cotton Traders again!

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