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“I ordered a jacket from GearZone because they were 20%...”

Written on: 07/09/2006 by Competitive Dad (1 review written)

Good Points
The item I was buying was 20% off in their Summer Sale.

Bad Points
Quality of Customer Service was awful.

General Comments
I ordered a jacket from GearZone because they were 20% cheaper as the item I wanted was end of season. Having ordered the jacket and got order confirmation, I awaited delivery. However, I got an email two days after my order, saying that although the item I wanted was in stock there was a problem with my debit card details.

I had elected to pay by Switch and from a great deal of experience know that you need either a Start Date OR an Issue Number, not both. The problem GearZone was experiencing was being unable to process my debit card transaction because I hadn't provided a Start Date. I couldn't provide it because I didn't have it. Furthermore, I have bought stuff both just before and since, online with the same card.

After a couple of emails expressing my dismay, I finally decided to cancel my order. They said they would happily accept another credit card but quite frankly if they are unable to process a transaction with a standard debit card, I was loathe to give them even more numbers to play around with.

Bottom line, I've gone elsewhere and bought the jacket at full price with a company that I know and have had good dealings with in the past. Rather that than have to deal with the people at GearZone who cannot process even a simple debit card transaction.

(I've selected Still waiting on the Delivery because you've got to select something, but I'm not waiting obviously!)

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