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“I placed an order with gear Zone on 3rd May 2006 for 2...”

Written on: 27/06/2006 by zibby (1 review written)

Good Points
Easy to order from the website

Bad Points
Absolutely no customer service for after sales or order queries

General Comments
I placed an order with gear Zone on 3rd May 2006 for 2 Maglite torches and 1 sleeping bag to use at T in the Park. One torch was sent out within a week with a cover note saying the other 2 items were out of stock, and that the expected delivery date for the torch was 14 working days, and the sleeping bag within 21 working days - all very well. The second torch arrived after 21 working days, and I still haven't received the sleeping bag. Despite numerous phone calls and a couple of emails asking when I can expect delivery of the sleeping bag, I've had no contact from the company. In fact Gear Zone claim to be so busy with orders that they turned their phones off. What's the point in that? Today I emailed the company cancelling the remainder of the order.

Gear Zone may be cheap, but that's obviously due to cutbacks in the customer service staff. I won't use them again, and I wouldn't recommend them to anyone who wants something in a hurry.

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