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“It started 5 weeks ago. I ordered a warm down filled...”

Written on: 21/12/2005 by Dave Riley (1 review written)

Good Points

Bad Points
It starts from a 5 week delivery wait to the wrong details.

General Comments
It started 5 weeks ago. I ordered a warm down filled winter coat from Gear-Zone as I am travelling to Scotland for Xmas. I was told that there would be no problem with delivery and that I would have it in time for Xmas. It is 3 days before Xmas and I still do not have it. I have spent the last two weeks trying to contact the company by email and telephone and only today managed to get through to them. It turns out they had the incorrect bank details, the incorrect delivery address and it hasn't even been sent out yet!

They have promised me they will send it out tomorrow (22nd) but cannot guarantee I will have it for Xmas.....when I am in Scotland!

Overall I think the customer service has been appalling and I would not recommend ordering from them unless you don't mind getting your Winter coat until the Summer!

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