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“We have been going to a number of different Strada...”

Written on: 04/08/2010

We have been going to a number of different Strada restaurants around the Country over the last few years and were always impressed with the service/value/quality until the last 12 months when things seem to have slipped in general. We had problems with a recent visit with a Strada in Leamington Spa and were given a money off voucher due to the issues we raised, so we decided to use it in another nearby Strada in Stratford Upon Avon a few days ago. Upon arrival we noted they were very busy at the front of the restaurant but quieter further back, but the waitress insisted upon placing us upon the one remaining unoccupied table at the very front. As it was lunchtime we decided to opt for 3 main courses on their £6.95 special offer menu, plus starters off the usual menu. Upon arrival of our starters the waitress picked up my wine glass and held it in her hand around the rim whilst she made room for the plates, rather than ask me to move it! Then,as we were eating our appetisers, and still had plates/cutlery in use, the waiter brought our main courses and tried to push our starter plates to one side, with food still on them! I said that he should take them away as we were not ready yet, which he did. After eventually getting our main courses re-served to us, we noted how small the portions were. We know it was a lunch-time lower priced main course, but to give an example, my friend had the spinach/ricotta parcels of which there were 6 very small pasta parcels with lukewarm tomato sauce. We would still expect a main course option to be the size of a main and not a starter. The waiter then cleared everything away with no comment. Overall we felt very disappointed with Strada and its evident slip in quality and service. This was especially a let down as we were going to Stratford to make up for the problems we experienced at Leamington Spa. We doubt if we will now return.

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