written by on 19/11/2008
Good Points
Lady on reception on arrival very pleasant. Looks great from the outside.
Bad Points
Filthy showers. Very tired decor, broken items in cloakroom.
Poor explanation of massage. At the end I was dripping in oil, and something was poured into my hair. What a good job I had taken items to have a shower. No items in showers to wash hair, just a manky hand wash soap dispenser.
General Comments
Spent a voucher for £60 which was probably the worst massage ever had. They really should visit the Clarins Room at Cavendish House to experience what a real pampering, relaxing, invigorating visit is all about.
At the exit an extremely rude lady told me at reception to return to the cloakroom and get my robe so that she did not have to! When I said no I was on my way home, she then asked very loudly infront of other people whether I had paid!
I will not be returning there, I could not wait to escape.