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“We needed a new toner cartridge for my SCX-5112...”

Written on: 28/03/2006 by AngryShopper (21 reviews written)

Good Points
Apparently had a good range of toner cartridges

Bad Points
Items not in stock. Unwilling to refund cancelled credit card orders. Difficult to get through to them on the phone.

General Comments
We needed a new toner cartridge for my SCX-5112 printer (which I love). I hunted round and found the Info Tech Systems website. Found the toner cart I wanted and ordered it taking the express delivery option as I needed it fast.


Two days after placing the order I called Info Tech to check on delivery date. They informed me that they didn't have the item in stock and hadn't yet ordered it either. I couldn't wait around so I cancelled the order and told them to refund the money to my credit card. They sent an email confirming this on the 17th of March.

Next thing I know is that I get an email (21/3/06) stating that I could expect my toner cartridge to arrive the next day (22/3/06). The email was sent too late in the day for me to call them back. But you can bet your bottom dollar I called them on the morning of the 22nd of March! And got no answer. All their numbers were "mysteriously" not being answered. The packaged arrived and I wrote refused delivery on the package. Later in the day I got through to the Info Tech Sales team who assured me that this had all been a big mistake and that I would get my refund....Nothing happened of course!

Track forward to today. 11 Days after I cancelled the order, and got an email acknowledging that fact. I still haven't got a refund on the credit card. I called Info Tech and they were neither able to give any explanation nor were they able to put me through to "accounts". I was assured, again, that a refund had been made but by now I am unlikely to believe a word they say.

I have contacted my credit card provider and asked for an investigation. My advice to anyone contemplating using this company is DON'T!

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