Report Abuse

Report this review to the Review Centre Team

Here at Review Centre we work hard to make sure we are the best place on the internet for honest, unbiased consumer reviews - we are grateful for your help in keeping us that way!


Why are you reporting this review?

If you represent this business why not claim your page by creating a Free Business Account where you will receive improved review monitoring functionality.


“I have made FOUR attempts and waited in queues lasting...”

Written on: 15/11/2010

I have made FOUR attempts and waited in queues lasting in total FIVE hours to try to get a refund for overcharged baggage (nearly $100). I spoke to someone FOUR days ago, who promised my issue would be escalated and I would get a return call from the refund department....I am still waiting. Today, after more waiting on line, when I spoke to a real, live person my relief was shortlived when the phone call was cut off. As I had given my phone number at the start of the conversation, I waited for a return call. No kuck, and I could not bear to be in another 2 hour queue, as it was already 10.45pm.

What is the problem with Air Asia's customer service??? I enjoyed the flight and would happily have booked again, as we are frequent travellers, but I need to know that my rights as a customer are acknowledged and acted on.

Was this review helpful? 0 0