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★☆☆☆☆

“I booked a flight from Singapore to Kota Kinabalu for...”

written by on 30/03/2010

I booked a flight from Singapore to Kota Kinabalu for the 31.03.2010 at 8.50 pm about three weeks ago and today the day before my flight I get a sms saying that the flight times has been changed to an earlier time. Me and my wife we are working so we booked the night flight as it would be convenient for us and also we have other plans for the next day. Now that the flight time has changed we have to change our travel plans too. We have to come to the airport three hours earlier, is Air Asia going to compensate us for this time change. Dose Air Asia think we are jobless so that flight time can be changed at will. This sucks when flight time's are changed. When I spoke to the Air Asia representative on 30.03.2010 here in Singapore he said that the flight time was change because of the maintenance. If Air Asia flights are having unscheduled maintenance service's that mean the planes are not flight worthy. All flight have there maintenance scheduled so it will not effect the customers. Unscheduled maintenance mean Air Asia flight are in a bad shape. When we called the Air Asia representatives they are offering alternative dates and travel time or cancelling the ticket. What is the use of alternative dates and travel time. We booked the flights for a purpose to be at a certain location at a given date and time. Do you think we are mad. Air Asia dose not have any responsibility towards their clients so they change the times as they please as they don't have any discipline. This will be my first and last flight in Air Asia. No wonder Air Asia is a Malaysian company. I will never recommend this flight to any one. Customer satisfaction is nil. The service provided by Air Asia sucks



If ever there is an award for the worst Service Air Asia will get it .. So think twice before you book your next ticket in Air Asia



Regards



Unsatisfied Customer

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