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★☆☆☆☆

“Terrible customer service”

written by Massey263 on 03/12/2016

I recently purchased a printer from BT Shop. Nothing wrong with the item, however within my legal rights, I changed my mind and wanted to return the unopened printer (within 14 days). I arranged online for a return and a collection was promised. That was on November 18. The collection never took place. I complained by email twice, was told I would get a reply in both cases within 16 hours - never got a reply. I was then invited to review my purchase on another site. I subsequently received a response from BT support saying that a collection would be made on Tuesday Nov 29 by parcel force. I waited in that day and the next but no one came. I still have the printer and now outside 14 days. I have made further complaints and had no replies.
I now intend to approach ombudsman for breach of distance trading standards.
I can only advise people to stay away from this trader, I would have happy paid a few extra pounds to receive a decent service.

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