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“We took out a loan with first plus to consolidated...”

written by sprostonl on 07/01/2008

Good Points
None

Bad Points
Everything about First Plus

General Comments
We took out a loan with first plus to consolidated existing debt, The loan included a payment protection plan, i found myself out of work for a short period of time and unable to meet payments, i did find alternative work,but with a lower salary i was in constant contact with First plus to see if i could reduce payments nothing was offered except that i cancelled my payment protection plan which i could not claim as i missed payments, we did and after receiving a settlement figure we still owe as much as we borrowed, the figure still includes the payment protection plan, which they say is correct. I have asked for clarity as i thought that it was separate as shown on the break down of the loan, i am still waiting to hear from them and still struggling to hold my head above water.

i have wrote and spoke direct to customer service and had the pleasure of speaking to every department bar the cleaning team.



Tony. Cheshire

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