Report Abuse

“Could do better”

written by Suttonto206 on 02/12/2016

I have been a customer of Peter Tyson for over 10 years and have spent over £50k across a range of projectors, tv's and hi-fi goods. 10 years ago their service was attentive, reliable and first class.
But although they have expanded through being successful and competitive I think they are much less reliable especially towards their loyal customers and are perhaps taking them for granted.
I have just spent another £2k on items having had an initial discussion some weeks ago - I was promised a call back (never received) and an email detailing their advice (never received). Having chased a response I was promised a call back (never received) to discuss my order. In the end I purchased some items elsewhere, but carried through a purchase through Tysons because they were cheap and perhaps out of mistaken loyalty.
So in the end I was happy enough with what was a transactional relationship, but if i was looking for bespoke service and advice, then I'm afraid you'd better look elsewhere. A real shame, because I think they can do so much better.