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“We arrived on Saturday and the caravan we were...”

written by loubylou79 on 01/09/2008

Good Points
They refunded half of our money.

Bad Points
The first caravan was filthy, the shower was dirty. The kitchen area had crumbs on the floor and sugar stuck on the work surface. There were saucepans missing from the kitchen. Bedding which we paid extra for was missing.
The replacement caravan was not as filthy as the first but was still dirty with crumbs and coffee on the kitchen work tops and floor with food in the plughole of the kitchen sink.
In my opinion the cleaning team responsible for this park are completely incompetent and let the whole place down.

General Comments
We arrived on Saturday and the caravan we were allocated was disgusting with bedding and pans missing. The reception office was closed so we could not see anyone about the unacceptable state of the accomodation until Sunday morning. It then took until mid morning Tuesday before we could see a manager who offered a replacement caravan. The replacement was also dirty.
All in all I would describe Haven's Marton Mere in Blackpool as a shambles. Dirty run down caravans, uninterested and incompetent staff members and an outdated and run down leisure complex which consists of a small swimming pool, an amusement arcade and a dark overcrowded and overpriced showbar.

After this experience I will never use them again.