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“Watch out for capitalone. I signed up for their...”

Written on: 10/10/2007 by kreigm (1 review written)

Good Points
CapitalOne savings accounts should be avoided.

Bad Points
Customer service is non-existent. They don't mail you your checks or ATM cards, which means that you cannot access your money. In my case the fraud department locked down my internet access. I was not able to regain internet access. I closed the accounts (after waiting on hold and being transferred for over four hours), which means that I will get my money in a few weeks (approx 3 weeks) and I will not earn any interest during this time.

General Comments
Watch out for capitalone. I signed up for their savings account for my emergency fund, only to have my account access restricted. The reason for the restriction was that I had moved residences a several months prior to setting up the accounts. Apparently this looked like fraud to CapitalOne. I suppose this would not be a problem, except CapitalOne never sent me checks or an ATM card for the savings accounts. The net result: I can't access my emergency fund. CapitalOne will be mailing me cheques, but those checks will not arrive for several weeks, I will not be earning interest on these funds during this period, and it took me more than four hours to try to figure out what was going on (I had to wait on hold). I would warn anyone to seriously reconsider putting aside money in a CapitalOne savings account for an emergency fund, as they might find that when an emergency arises they cannot access their own money!

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