Report Abuse

Report this review to the Review Centre Team

Here at Review Centre we work hard to make sure we are the best place on the internet for honest, unbiased consumer reviews - we are grateful for your help in keeping us that way!


Why are you reporting this review?

If you represent this business why not claim your page by creating a Free Business Account where you will receive improved review monitoring functionality.


“John Lewis claim to have the best customer service but...”

Written on: 16/02/2011

John Lewis claim to have the best customer service but I have only had the worst experience with them. I bought a coffee maker for Christmas for my friend which ended up being faulty. My friends called them up to arrange a pick up to get another machine, but these idiots came to my house instead of my friends'... despite very clear instructions NOT to come to my house. The most frustrating part of this is that my friend had taken a half day to stay at home and wait for the deliverers. SInce then, it's been 3 weeks of emails that don't get replied to, phone calls with clueless staff and a coffee machine still waiting to be picked up at my friends house. This is both embarrassing for me and John Lewis. Will never buy anything there ever again.

Was this review helpful? 0 0