written by on 13/05/2010
Simply the worst bank I have had the misfortune of dealing with. I used their "switch" service which failed to switch a number of my direct debits. I was given incorrect advice from a customer service adviser in the Branch about the time it takes for cheques to clear and the Manger of Cross Street Manchester branch does not believe the adviser gave that advice (therefore calling me a liar). BEWARE you cannot complain up the chain - the branch wields all the power. I wouldn't touch these clowns with a barge pole. Closing my account as soon as my cheque finally hits my account some 12 days after I paid it in.