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★☆☆☆☆

“I'm really annoyed with Naims and Entanet and would...”

Written on: 15/02/2011 by virtualmark2 (8 reviews written)

I'm really annoyed with Naims and Entanet and would not recommend them to anyone. Heres why.



I ordered my connection a couple of years ago, paid for my setup and provided my own router. I've had slow speeds at peak times, and have emailed Naims about it. Rather than just admitting that the network is running at peak capacity, they had me perform speed tests with BT. I sent them my results a few times, and didn't hear back from them.



I'm paying over the odds for a sub par connection so i decided to cancel, i'm moving anyway so won't need a bt line anymore. Now they've charged me £30 cancellation fee, which BT have apparently started charging. Neither Naims nor Entanet have made any effort to contact me to tell me about this change of the terms and conditions, and i have point blank refused to pay as i should have been given 30 days notice.



Naims are now ignoring my emails, and Entanet have refused to waive this charge. I was a customer of Entanet before i was with Naims, i won't be returning after the way they are treating me. It took over a week to get a reply from about 5 emails, they can keep the £30 i'm going to spread the word about them it'll cost them more in the long run if this is how they treat customers.

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