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★☆☆☆☆

“I'm actually an AA member, it's my parents that are...”

written by on 17/01/2010

I'm actually an AA member, it's my parents that are with Saga, but this is my experience of Saga when I was out with them last night.



We broke down after 23:00 last night in a rather bad area. Due to the nature of the breakdown we needed a recovery truck only to be told it could (not would) take up to 3 hours. No updates from Saga at all until we called after 2 hours. The best part is the guy that picked us up (just within the 3 hours) informed us that he didn't even get the job until after the time Saga told us he was due with us.



It was not icy last night so that is not an excuse.



My own experience of my numerous other breakdown callouts with both the AA and previously the RAC has been much better and a much faster response.

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