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“I am appalled beyond words with the way I have been...”

Written on: 22/09/2010 by lykastar (2 reviews written)

I am appalled beyond words with the way I have been treated by a Lettings Negotiator in their Barking office.

I live in Nottingham and study in London. Due to personal reasons, I was unable to travel to London and visit estate agents until two weeks before my moving date. I was therefore quite worried that I may not be able to find decent quality accommodation in a secure location on time.

I visited many estate agents in Barking and Ilford. None had anything for me, but all promised to get back to me as soon as a suitable property came. It was then that I made the extremely regrettable mistake of visiting Bairstow Eves.

I explained what I was looking for and where, and someone arranged for me to speak over the phone to Roland Umipig, who deals with lettings. He said he had a property he could show me if I returned to the office in a couple of hours. When I did, he turned up a few minutes later saying that his colleague has the keys and is away. He then said he has two much nicer properties coming in and that he's collecting the keys in two days' time. They have not been advertised, he said, and if I could see them by the following day and make an offer for one, providing the landlord agrees, I can pay the holding deposit and sign a contract. He told me he'd ring me as soon as he gets the keys.

As promised, he rang me two days later, just after midday, telling me if I can come to see the flats by the next day, he can guarantee I will be able to take one. I knew flats in that area were in very high demand. I was concerned the landlord may not wish to let to a student, but Roland told me he had already spoken to him and all he required was a guarantor.

I asked him to confirm again, before I booked tickets for London for myself and my mother, that nobody else had been lined up to see those flats, and he explicitly guaranteed I'd be able to see the flats and choose one. if I so wished.

So I travelled to London the following day (yesterday), just for my appointment with Bairstow Eves, and went to their office at the agreed time for the viewing. Roland wasn't there.

His colleague rang him, informed him I was waiting, frowned, and then handed me the receiver. Roland explained to me, in a disarmingly innocent tone, that both flats had been viewed earlier in the day, offers had been made, and they were now gone. Apparently his manager had arranged the viewings. There were no other flats available, not even the one he was going to show me three days ago. He said he had called me earlier to let me know so I didn't have to travel so far. I had missed the call, but when I checked my phone it appeared he had called me only an hour before I was due for the appointment. I was already in London by then.

To say I am absolutely disgusted would be grossly understating it. I knew estate agents can be tricky to deal with, but until yesterday I had planned to write a glowing review here and recommend Bairstow Eves for having found me the perfect place in such a short time. How terribly naive of me for thinking they could not fall to such depths.

The pack of lies I have been told (and that's all it was) has cost me and my mother a whole day and a lot of money. Not to mention the stress I've been under since. I would say to anyone to steer well clear of these people. They are the most despicable bunch I've come across.

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