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“I recently switched to Home Phone and was initially...”

written by Zane Gulliford on 10/03/2011

I recently switched to Home Phone and was initially pleased as I thought the free weekend calls and evening calls after 6pm was a good deal, better than BT who had changed to 7pm. However, I have received my second bill yesterday and noticed a charge had been made for Display Caller Number. I telephoned customer services who informed me that as this "feature" was on my old BT line, this was transferred over automatically. This service is free with BT but with the Post Office this is chargeable feature. I queried why wasnt I told about this when I switched and was told that I should have known that I was going to be charged for it! How was i suppoed to know? The letter I received originally regarding set up made no mention of this, even though Display caller Number is listed, there is nothing to indicate I will be charged for it! Also, in the first bill I recieved, there was no mention of this charge! I find this very poor customer experience and my opinion of Home phone as a honest company as you would hope from the Post office has plummeted.