Report Abuse

Report this review to the Review Centre Team

Here at Review Centre we work hard to make sure we are the best place on the internet for honest, unbiased consumer reviews - we are grateful for your help in keeping us that way!


Why are you reporting this review?

If you represent this business why not claim your page by creating a Free Business Account where you will receive improved review monitoring functionality.


“I've had a Motorola V635 for 4 months and am due to...”

Written on: 19/07/2005 by smallc (1 review written)

I've had a Motorola V635 for 4 months and am due to send it off again for repair. Within 1 month the earpiece volume started to go quieter and within 2 months I couldn't hear anybody. I was advised to ring Motorola and then to send it off for 2 weeks for repair (postage and packaging at my cost).

Since it has been returned, the earpiece volume started going again after a month and a month later - it's gone again!

I've complained to Motorola as I do not feel that it is acceptable to send my phone off for 2 weeks at a time every other month. The advisors at the customer service department were unhelpful and would not transfer me to a supervisor, despite ringing twice. They are insisting that they can only repair it, whereas, I would like a replacement (new) phone.

I am not the only person to have this problem. I have read reviews complaining of the same problem on review websites and have heard that this is a repeating problem for many people.

In addition to this, the sim card holder has also fallen off and I now have to secure the sim card in place with a small piece of paper.

Was this review helpful? 0 0