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“Way to much for a 3 star resort. We have heard a lot...”

written by Skylambski on 11/10/2008

Good Points
Not too many See Below !!!

Bad Points
Lot's See Below !!!

General Comments
Way to much for a 3 star resort. We have heard a lot about Sandals but have never gone to one and will never go back anytime soon. We have been to the Grand Lido's in Jamaica 3 time ( 4+ Star resort ). So we thought we would try one ...Big mistake.... Sandals cost a lot more than the Grand Lido's do so we thought this was going to be great vacation ..... Read On.
We had to change our room 3 times... the first room in the old building smelt like an old smoking room, looking out into somebody's rooftop, so we went back down right away and asked for another room only to be told we had to wait until 3 o'clock and then come back and they would see if there was any more room. We went back at 3 and they said they had 2 rooms to show us...first they said that the room we where in was an upgrade .... some upgrade. The first room in the garden was on the second floor and was very tiny, the second room was a walkout to a garden looking at a wall ..... the room was much bigger so we took it only to find out that the AC didn't work and the color TV was in black and white. We had to clean the floor because we didn't like walking on sand. Turns out this room was at the corner of the resort right by the main road and where the garbage trucks pickup the garbage for the resort ....might I say at 6 in the morning.
So the next day I went back to the front deck only to have the girl roll her eyes at me....I told her that I wasn't going to spend another night in a room where the temperature was 95 plus. She said they can't upgrade me just because the AC doesn't work. At this point I said I wasn't going to spend the rest of my holidays like this. We asked to see some rooms in the Windsor Manor building and they did ....the first room on the 6th floor had 2 Big dehumidifiers and you couldn't see out the windows from the humidity ...Thanks but no thanks ...next, so we went to the 5 floor with a room looking out over the pool it was by far the nicer of all the rooms we have seen....we said OK we will take it..... $200.00 US dollars more a night. We found out later the resort was only 50% full and we still had to pay $200.00 more a night.
This room had a leaking AC unit therefor the carpet was wet all the time...mold on the ceiling from the AC and the mold on the bathroom floor was something you had to see. The food was average at best ...3 Star resort. One day we could get bottle water all day ..none of the 3 bar's had water ... it's 95 with 100 humidity and you couldn't find water. The people looked like you where putting them out if you asked for anything. Not to say there wasn't some very nice people because there was. It was hit and miss with your room being cleaned and if you got all your towels when they cleaned it. The list goes on ...I think it's starting to feel the pressure from the Atlantis resort...with less and less people staying at Sandals the less and less money they will put back into the place. It ended up costing us $ 5.675.00 for a weeks way to much for a 3 Star resort.
If you do go Please make sure you stay in the Windsor Rooms only.