written by on 20/05/2010
Have had several experiences with stubben and owning stubben saddles throughout the years. I will give them credit that they hold up well - but I have had several older models that were hard as a rock, started cracking and tearing while still being immaculately cared for, and I have had a HORRIBLE experience with Stubben Customer Service. The basic jist is, after I bought my used saddle, Stubben got my money and ran. When I tried to get in touch with them I got silence - both calls and emails were ignored. So much for the 'customer satisfaction guarantee'. I have since switched to another brand of saddles and will never go back to Stubben's again.