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“No real complaints about Screen Select. They send most...”

written by ruggedtoast on 28/07/2006

Good Points
Big catalogue, reliable service. Cheap.

Bad Points
Didnt love my one experience of sorting out a problem with their customer services.

General Comments
No real complaints about Screen Select. They send most of our discs out same day and provide top titles regularly. Cant ask for much more than that as 15 quid a month is by no means expensive when the old bricks and mortar down the road wants almost 4 quid for 1 night rental of a new release. Im a light user. Customer service alright-ish; sent me a dvd with no case or barcode, inevitably when I mailed it back with covering note it ended up lost in their warehouse. Sorted out in the end after a week of phone calls unreplied to emails and a premature demand for 20 pounds replacement, with an email from them explaining it was all my fault in the first place. But thats the reality of customer noservice in the UK at the moment.



Heavier users complain their service is throtted, but as a light user I dont really want to subsidise some guy to sit in his bedroom all day ripping dvds to his hard drive so I dont care.