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“Absolute disaster in my experience. When we arrived in...”

Written on: 04/05/2008 by csvanen (1 review written)

Good Points
Low prices for me.

Bad Points
Unhelpful customer service

General Comments
Absolute disaster in my experience. When we arrived in Prague we was told that reservation was lost. No real alternative available for first 2 nights; result was that we had to stay 10 km outside city centrum for 2 out of 3 nights and last night we was moved to an appartment in the city.

The local agency was very friendly and tried really hard to help. But, the back-up from Laterooms was an absolute disaster and a disgrace to customer service; Lateroom showed no sincere interest in making up for this mishap. Only "help" was an offer to stay at a hotel at 50% higher cost than booked. Apparently no one in Laterooms have the authority to take responsibility to take actions to turn around a booking mistake as far as I am concerned.

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