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“I have been using their service for a number of years...”

written by on 02/10/2009

I have been using their service for a number of years but recently I am continually frustrated with their service levels. I used their so called PIN-less Dialing so that I can always just call the access mumber without being prompted for PIN password and such - but for some time now they bombard one with unsolicited Ads that play along before you are connected to input your desired number, there is no method of opting out!



For crying outloud - I am paying for a service by buying their card - why do I have to be subjected to this nosense. I called customer service and they girl told me I would have to "live with it" WOW!



many times too, when I call an international number 'Uganda' in this instance; the line quality is horrid ofted times. Sometimes even when dialing a legitimate number I am prompted by a message that the number is erroneous even when the same number goes thru just fine with other providers. Then inexplainably you call back a day or so with the same numer and it goes thru.



Another time I needed to make a very urgent call but the systems I was told were down and I was advised by the rep to try again in a day!! unbelievable!



Moreover, the rates can be beat somewhere else - i am using up all my credits and moving on to the competition!!