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★☆☆☆☆

“I am a real customer, by default. Everbank acquired...”

Written on: 20/10/2010

I am a real customer, by default. Everbank acquired Bank of Florida from the FDIC August of 2010. I was a very satisfied customer of the Bank of Florida. However, I can't say the same for Everbank. In the process of converting to the Everbank platform, called "mapping" they totally screwed up my account and I've not been to access my account or pay bills online for the last 5 days. I've had numerous telephone conversations with no less than 5 "(anti)customer service reps" to no avail. I'm pleasantly waiting for yet another call back to fix the problem(s). This is by far the worst customer experience I've ever had and I would not recommend the bank to anyone.

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