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“It's been 18 days since they received my letter...”

written by hambike on 09/09/2006

Good Points
CD rates are generally good.

Bad Points
Just try to close your account!

General Comments
It's been 18 days since they received my letter requesting my maturing CD be closed, and they still haven't even cut the check. I have called them 5 times; 3 separate times their customer support told me that the terms and conditions say they have 30 days to close an account. On the last call, I finally asked them to show me where in the terms and conditions it said that. I was immediately put on hold and then a supervisor came on the line and admitted that there was no such condition. When I asked him why I was told otherwise three times, he said "If the first person you spoke with told you 30 days, then why did you keep calling us?" Absolutely unreal.

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