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Taba, Hyatt Regency Hotel - This hotel is really...”

Written on: 06/07/2005 by srodaway (2 reviews written)

Good Points
Great weather - fab pools

Bad Points
Some many - in summary this is NOT a 5 star hotel. The food is awful, the rooms are unclean, the staff training appears non-existant - the management are rude and unhelpful - the hotel has problems with cockroaches and ants - the beds are so poor that we put the mattresses on the floor - yes, 5 star!!! No-way!!!

General Comments
Taba, Hyatt Regency Hotel - This hotel is really disappointing. I would not return here either for business or pleasure.

I would not recommend it - irrespective of how little you may have paid - and there really are some cheap offers available for this hotel! I conclude the cheap deals are in part because of the terrorist incident at the Hilton Taba last year, and in part because the Hyatt Regency Taba Heights is truly appalling!

The 'Hyatt' brand, highly regarded the world over, is seriously let down by this poor quality and inferior service at this hotel.

The hotel claims to be 5 star. Having personally travelled extensively on business and pleasure I am well versed with the variations that exist in ratings from one country to another. Having stayed at both the Hyatt Regency in Sharm and the Ritz Carlton in Sharm within the last 12 months I feel adequately qualified to say that the 5 star rating for the Hyatt Regency Taba Heights is a mistake. It should not be rated above 3 stars!

The food was so poor that we and several other guests, during our stay this last week (June 2005), choose to eat at the nearby Marriott! The hotel management at the Hyatt Regency Taba Heights - especially the front desk manager tended towards 'hostile' and 'unhelpful'. Certainly not what one would expect.

If you have not yet booked to stay at the Hyatt Regency Taba Heights please consider the following and then make an informed choice:

The rooms, whilst large(ish) are not clean. The furniture is so inferior that grade school children can manufacture better quality fittings. There were streams of ants, in part because room-service trays sat deposited outside the rooms - sometimes for days, before being cleared. The beds are so soft that within three days we resorted to putting the mattress on the floor for a better night's sleep. The food in the restaurant is so poor (if you like canteen style and quality food - you will be fine). If your expectations are more than pizza or salad - I am afraid that like ourselves you will come away hungry and having lost weight! You simply cannot get a gin and tonic delivered to your room - you are the guest, yet are told to walk up to the bar!!! Their towels (for the truly dreadful sunbeds) do not look like they have ever been washed. Grey is not a particularly attractive colour for towels or bedding! Some staff were truly grumpy. It is difficult to keep motivated, I would imagine, when you are working in such hot conditions and for such low wages - but when you find one (or two) staff who are smiling, cheerful and who genuinely want to help, you realise that the communication skills and customer care skills of the vast majority at this hotel are truly POOR - especially so the management! Twice we ran out of toilet paper - an oversight maybe - but in a five star hotel? And let's just hope that you do not want marmalade with your breakfast - the hotel had 'none' - apparently - until we said that we would buy some from the Marriott or the Sofitel - then miracles occured - we had marmalade the next morning!

As I believe is appropriate - if you are unhappy about something (and for that matter if you are happy about something) you should make the management aware. I did make the management aware of my concerns and disappointment - as did a significant number of others (apparently). Nothing changed - and in fact the front desk manager was so particularly unfriendly when I checked out (to both me and other guests) that I will be letting the Gold Passport scheme managers know of this issue too!

On the plus side: there are numerous pools - and lots of space for laying out in a different spot everyday - if you wish. And the air conditioning was effective in the rooms. And that is all I could find to say on a positive side.

I am a Hyatt Gold Passport member (frequent user scheme) and will NOT recommend this hotel to friends, colleagues or clients. Do heed my advice and AVOID THIS ONE!!!

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