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“I received a confirmation on 12 December telling me my...”

written by Nancie Smith on 19/01/2008

Good Points
Hampers looked good online so ordered one on 12 December 2007.

General Comments
I received a confirmation on 12 December telling me my order had been accepted. Hamper would be delivered by 22 December. Hamper was for disabled relative who seldom gets out and felt it would be a nice treat for her. Phoned her on Boxing day to find she had not received the hamper. COntacted M&S Hampers who cofirmed order had not been delivered. I asked why an email had not been sent to let us know. I was told some orders had not been fulfilled. Extremely embarrassed as it looked as if we had not bothered to send a gift. I was told that a letter of apology would be sent to relative with M&S gift vouchers. The letter and vouchers have still not arrived by today 19.1.08. Could not recommened M&S hampers to anyone.

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