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“I'm in the process of setting up a new Internet...”

Written on: 26/01/2006 by AngryShopper (21 reviews written)

Good Points
Never got that far!

Bad Points
Apparently, they couldn't care less for people trying to purchase their services.

General Comments
I'm in the process of setting up a new Internet Merchant/sales site. Nothing fancy (and I won't mention the URL here, as I'm not on a freebie trip), but I did need some method of accepting payment via credit card and debit card. The Fasthosts Ecommerce package looked excellent. Good pricing, and seemingly a professional outfit, if you believe the website.

I had a few queries, namely about shopping cart integration etc., so I picked up the phone and called the Fasthosts sales team. All I got was a vague suggestion that I use "Actinic" end of call. I thought that this was just the usual problem of talking to a salesman rather than to a techie, so I emailed them with my questions and a request for a site that uses their service. I'm still waiting for their reply. I suspect that I might terminate of old age before it ever arrives.

Feeling that this isn't the kind of treatment a potential new client expects I've taken my business elsewhere.

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