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“We decided to switch all our customer hosting packages...”

written by muggermorgan on 19/01/2005

Good Points
Fairly cheap for resller hosting but that's about it to be honest...

Bad Points
Unreliable email and web hosting.
Little or no customer support.
Inability to admit that there were any problems with their system.

General Comments
We decided to switch all our customer hosting packages over to fasthosts so that we could reduce costs and have all our hosting under one roof.



The web servers were constantly down, the message "waiting for server" on our screens. The email servers would also only allow our clients machines to download their emails around 50% of the time.



Despite these obvious serious problems, no-one at fasthosts (even when they eventually answered the phone) was able to at least admit there was a problem. We were always told that everything worked fine when they tried it, and we just had to deal with it.



After much hassle and expense, we as annoyed customers moved all of our sites away to a different host that cost more but actually delivers a service. I won't mention who they are as it will look like I'm plugging them.



In my opinion, fasthosts should really be called farcehosts...

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