Report Abuse

Report this review to the Review Centre Team

Here at Review Centre we work hard to make sure we are the best place on the internet for honest, unbiased consumer reviews - we are grateful for your help in keeping us that way!

441777

Why are you reporting this review?

If you represent this business why not claim your page by creating a Free Business Account where you will receive improved review monitoring functionality.


★★☆☆☆

“We reserved the car on SIXT holidays website. They...”

written by Travel Guard on 04/01/2007

Good Points
The car was in good condition.

Bad Points
They did not have the car we requested and offered a lower level replacement, from the same group.

General Comments
We reserved the car on SIXT holidays website. They informed us that a representative would contact us before they process the request. Instead, they immediately charged us for the car. Unfortunately, we did not think anything of it at this moment.

We ordered a Volkswagon Passat variant with diesel engine and winter tires but when we came to SIXT office they said they only have a gasoline Ford Mondeo and we have to take it. We attempted to explain that we asked for a particular car and it was confirmed during the reservation. Moreover, if they advertise VW Passat, they should give the car they advertise. If they only have Fords, why not put Ford instead of VW onto the ordering form or at least say 'VW or Ford'? Plus, we had a particular budget for the car rental and it did not include paying for gasoline in Europe. That was the reason for requesting a diesel car. Their ordering form did not say that engine choice is not guaranteed.

Customer service representative told us that if we don't like their rules, we can go anywhere we want. We did not quite understand if it meant, to another agency or to hell? When we said that if they have such rules, they should clearly explain everything on the ordering form and let people know that engine requests will be granted, based on the availability. The nice lady told us that the words 'by request' already mean based on the availability and when we said that it's not true, she told us that she is graduating from the business school this year and knows what English words mean. I guess her education makes her a much better expert in English language than the person who lives and works in the United States.

We finally got a car. It was a B-class Mercedes, a smaller car without winter tires but with a Diesel engine. They had this car available at the time we arrived but we had to wait two hours before they decided to give it to us. For whatever reason they consider it as an upgrade but if you compare the price of a Passat with winter tires and this Mercedes, you will see that the Passat is more expensive; only winter tires cost 15 Euro per day. Of course, nobody offered us any refund to cover this difference.

I would not say that we will never ever rent from SIXT again but we had such a better experience with Hertz and AVIS, that we will make any attempt to avoid SIXT in the future. Be careful with this agency, discuss all terms and conditions before ordering from them. During our conversation they also told us that they do not guarantee a non-smoking car either and that may be critical for someone.

Was this review helpful? 0 0