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“When NTL installed my broadband connection, they...”

Written on: 20/12/2006 by Elainemary (1 review written)

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Customer service

General Comments
When NTL installed my broadband connection, they drilled through my central heating hot water pipe, which meant that my combi boiler dropped in pressure and couldn't supply me with hot water or central heating for the next week. They had no back up support system to allow emergency plumbers/central heating engineers to be called out, and in the end I had to make my own arrangements to get my boiler working again. After fixing the fault, re-plastering the section of wall and cleaning the carpet, I had a bill for £300.00, which NTL have never ever paid. Despite numerous phone calls, letters and solicitors letters, they have never responded.

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