Report Abuse

Report this review to the Review Centre Team

Here at Review Centre we work hard to make sure we are the best place on the internet for honest, unbiased consumer reviews - we are grateful for your help in keeping us that way!

439370

Why are you reporting this review?

If you represent this business why not claim your page by creating a Free Business Account where you will receive improved review monitoring functionality.


☆☆☆☆☆

NTL have very bad customer service staff who LAUGH at...”

written by Chris Bevan on 05/05/2006

Good Points
Cheaper than getting separate Sky and phone line...

Bad Points
...That was until Freeview came on-board

General Comments
NTL have very bad customer service staff who LAUGH at you if you have a problem. Overcharge. Change pricing out lay without notification. Wouldn't set up a direct debit after 5-6 attempts, and still charged me the non-DD premium of £2 per month. Wouldn't change my wife's name on the account after we married until a year later, during which time they sent her a letter not using her correct title - not Miss or Mrs, but LORD.

Couldn't explain anonymous charges on our bill, but didn't revoke those charges.

Put our account into the hands of debt collectors without even trying to resolve the problem. Cut off our phone line, and then sent numerous letters asking us to phone them!?

And there's more.



Oh, one small redeeming factor, the guy that installed the line was very nice and polite!!

Was this review helpful? 0 0