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“How good is Aldermore?”

written by PablitoPablo on 28/11/2016

I have had endless issues with this bank. From opening a cash ISA and it taking much longer than expected and not depositing my money into the correct financial year until I had to get rather angry and threaten them that I would be contacting the Ombudsman as they didn't open it in time but a mistake from their end and not mine. When I did threaten to contact the ombudsman then miraculously they were able to put the full amount of money into the correct financial year but this was after being told that it would be impossible and nothing could be done. Strange how things change from impossible to 'We are now able to do it as a one off' when it was a mistake from their end anyway.
Even trying to take my money out has been an issue. Never straight forward and as for the online service, when the cumbersome system decides to work i have found it not to allow me to carry out simple tasks and it tells me to call.

I have just requested to close down both my accounts as this Bank is more trouble than what it's worth. I find that a lot of the information that they give you is rather condescending at times and rather vague as to why things haven't been done or have been done incorrectly.
I wish I would have read some of the reviews before opening the account at the end of March 2016 as there seems to be rather a lot of negative reviews. They are negative for a reason. Beware!